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Frequently asked questions

General information

Why BgRem?
BgRem allows you to remove the video background online. Try it for free and without registration here.
Who can benefit from BgRem?
There are three main groups of users that can find the Service extremely valuable for their businesses: bloggers/streamers, videoconference participants, online players. BgRem is the most efficient for portrait video editing, but not so productive for removing background from videos capturing full-body objects in action.
Is it free to use?
Yes, you may use BgRem free of charge to remove or change the video background in the basic version without registering. Check out more information here.
Which Web Browsers are supported by the Service?
You shouldn’t have any problems with our Service if you use any of the modern Web Browsers.

Sign in and sign up

How can I confirm my email address?
You will get a confirmation letter on the provided email address. If you are not able to find a letter, please, check your junk/spam folder. If you still cannot find the letter contact us here.
I can’t sign in
If you can’t sign in, please, try to do these three simple steps before contacting us.
  • sign out of your account and back in manually
  • renew your password
  • use a different web browser

If the problem persists, please, let us know here.
I forgot my password
If you forgot your password, please, click here. Sometimes letters can be marked as spam, so if you didn’t get an email, please, check a spam folder.
Still have any questions? Write us here.

Editing process

How can I download a video?
button «upload the video»You should click on the button «upload the video»

drag frameOr drag the video into the frame from your computer
What file formats are supported?
You can upload '.mp4', '.mov', '.ts', '.avi', '.mkv', '.webp', '.mpg' files with a maximum resolution of 1920x1080
How do I keep the original soundtrack?
The original soundtrack remains in both Creator and Pro subscriber clips.

Plans and tariffs

What are the limitations of the free version?
There are two types of free versions: for unregistered users and for registered users.
For unregistered users: clip length is up to 10 seconds, no possibility to add your own background, no soundtrack.
For registered users: the maximum clip length is 30 seconds, the audio track is saved, it is possible to add your own background. For more information on the free version features, click here..
What is the difference between the free version and the paid version of BgRem Pro?
While BgRem creator is just a demo version of the Service, BgRem Pro provides:
  • Unlimited length clips (instead of 30 seconds limit);
  • No limit on the number of clips per day and month (instead of 2 clips per day and 40 clips per month);
  • Priority in editing. Due to that, the modifying of such videos needs less time, and the result is higher in quality.
What is better: pay-as-you-go videos or a Pro subscription?
Pay-as-you-go is a great idea for unpredictable video editing, or when you don’t exactly know how many minutes you need to achieve your purpose and you don’t want to overpay.
For ongoing video creation or for bigger projects you can save with our Pro subscription. For instance, you can try out our 3 minutes per month tariff to benefit from all the advantages of BgRem Service.

Subscription process

Do I have to make a prepayment?
Not necessarily. If you cannot predict the length or number of clips, you may use pay-as-you-go.
In other cases, we recommend that you use a subscription. It will help reduce your costs.
What payment methods do you accept?
We accept all major credit cards.
The card payment does not go through, what should I do?
If the payment does not go through, check the main reasons why the payment may be declined:
  • •Invalid card data entered
  • Expired card
  • Credit limit exceeded

If the payment still does not go through, don't hesitate to get in touch with us.
Does the subscription renew automatically?
No, it’s indefinite. The subscription is valid until the minutes run out.

Contact details

How can I contact you?
You may contact us with any questions here